Shipping policy
Shipping information - sailfish GmbH
Last update: June 22, 2026
We strive to fulfill all orders within 24 hours from our warehouse, provided there are no exceptional circumstances and/or missing information. In individual cases, delays may occur in the event of excessive order volumes. During these times, orders may only be dispatched after 48 hours.
Helpful information
- We ship orders on weekdays from Monday to Friday between 8:00 am and 1:00 pm.
- Delays in delivery are beyond our responsibility - please understand that we cannot accept any liability for this.
- If the parcel service cannot find anyone to accept the order, it will leave a notification. In this case, please contact the parcel service directly.
- No express shipping: We do not offer express shipping for deliveries.
- Duties & taxes (only for third countries): sailfish GmbH is not responsible for any duties or taxes on your order. All fees incurred during or after shipping (e.g. duties, taxes) are your responsibility.
- The delivery time depends on the smooth operation of the delivery service. We are not responsible for delays due to holidays, strikes, unforeseen events, weather or natural disasters.
- sailfish ships all orders within and outside Europe with DHL - we do not use any other delivery service.
- Amazon & other marketplaces: If you have placed an order via Amazon or another marketplace, please contact the marketplace directly if you have any questions or problems with the delivery.
Shipping confirmation & delivery
You will receive a shipping confirmation as soon as your order has been scanned, packed and picked up by the carrier. Please wait at least 4-5 hours or until you are notified so that you can track the delivery in real time.
Customs, duties & taxes
Important: sailfish GmbH is not responsible for any duties or taxes on your order. All fees incurred during or after shipping (e.g. duties, taxes) are your responsibility.
Damages
We are not liable for any damage or loss during shipping. If your order arrives damaged, please contact the shipping service provider directly and file a claim. Keep the packaging material and the damaged goods until the claim has been completed.
Where do we deliver to?
Germany
EUROPE: Belgium, Denmark, France, Luxembourg, Austria, Poland, Liechtenstein, Andorra, Estonia, Finland, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus
OUTSIDE EUROPE: Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Guadeloupe, Iceland, Kosovo, Moldova, Montenegro, North Macedonia, San Marino, Serbia
Switzerland, Norway
Norway
Australia and New Zealand
United Arab Emirates (UAE)
Shipping method and shipping costs
|
Country |
Shipping Method |
Delivery Time |
Free Delivery over |
Cost of Delivery |
|
Germany |
Standard |
2-3 Business Days |
100 € |
5 € |
|
Belgium |
Standard |
3-7 Business Days |
100 € |
10 € |
|
France |
Standard |
3-7 Business Days |
100 € |
10 € |
|
Denmark |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Italy |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Luxembourg |
Standard |
2-5 Business Days |
100 € |
10€ |
|
Austria |
Standard |
2-5 Business Days |
100 € |
10€ |
|
Austria Poland |
Standard |
3-7 Business Days |
100 € |
10€
|
|
Liechtenstein |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Andorra |
Standard |
5-7 Business Days |
100 € |
15€ |
|
Estonia |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Finland |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Greece |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Croatia |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Latvia |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Lithuania |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Malta |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Spain & Portugal |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Romania |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Estonia |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Sweden |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Slovakia |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Slovenia |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Czech Republic |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Hungary |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Albania |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Bosnia and Herzegovina |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Belarus |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Belarus |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Guadeloupe |
Standard |
10-15 Business Days |
100 € |
15€ |
|
Iceland |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Ireland |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Kosovo |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Moldova |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Montenegro |
Standard |
3-7 Business Days |
100 € |
15€ |
|
North Macedonia |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Norway |
Standard |
3-7 Business Days |
100 € |
15€ |
|
San Marino |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Serbia |
Standard |
3-7 Business Days |
100 € |
15€ |
|
Switzerland |
Standard |
2-5 Business Days |
100 € |
15€ |
|
Australia and New Zealand |
Standard International |
10-15 Business Days |
N/A |
50€ |
|
United Arab Emirates (UAE) |
Standard International |
7-15 Business Days |
N/A |
50€ |
Return conditions - see return conditions
For all returns of our products, please refer to the return policy. Please remember that digital and service related products cannot be returned and/or will only be refunded under certain conditions.
Self Pickup
Free self pickup is available at our location: Werner-von-Siemens-Straße 35, 64319 Pfungstadt, Germany.
Once your order is ready for pickup, you will receive a pickup confirmation from us. This email will include a link that you must use to book your pickup appointment. Pickups are available Monday to Friday and by appointment only.
Please book your pickup appointment within 7 business days of receiving the confirmation that your order is ready for pickup. If no appointment is booked within this period, we reserve the right to cancel the order.
For more information, send us an e-mail to info@sailfish.com.